Category: Positivity

How to Grow Your Customer Base

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Businesses are now more focused than ever to gain new customers as well as retaining existing ones. Customers who are more familiar with businesses such as Springfield tow truck are more likely to buy again from you and can provide you with more value to your business over a long time. However, with today’s advances in technology, businesses still struggle to find new and effective ways to gain new customers and retain existing ones.

If you want to be successful in business, you need to have a well-defined customer acquisition and retention program that can help you grow your customer base. Here are some tactics you can use to build and retain your customer base.

Provide excellent customer service

This statement seems obvious, but many companies fail to deliver exceptional customer service. 60 percent of consumers stop doing business with a brand because of its poor customer experience. Customers are increasingly expecting perfection and one mistake may drive them away. To offer exceptional customer service, engage with unhappy customers, and ensure all their demands are met. Respond to their queries immediately and ensure there are no doubts about doing business with you.

Encourage customer advocacy

It can be a bit difficult to attract new customers to your business especially if they have never heard about your business Customers are very skeptical about adverts and many won’t just be swayed by your marketing efforts. One of the best ways to have your brand known is to leverage customer advocates. These customers will offer you referrals and testimonials that can improve the credibility of your brand.

Create freemium offers

Freemium offers to present an effective way to grab the attention of potential leads. With a freemium offer, your business will be giving away something of value in exchange for customer information. The item that you give away can be a very useful guide, in exchange for their phone numbers and email address. Customers will always love free stuff and if you can get creative on offering free stuff, you can grow your brand.

Adopt customer service tools

As you start to grow more customers, your customer service team should adopt the use of tools that would improve customer experience. Instead of hiring for more customer service representatives, instead, use adopt customer service tools that can help in expanding the bandwidth of your customer service team even without hiring new employees.

Collect customer feedback

If you find yourself running out of ideas on how to attract new customers, consider running out a campaign that will help you collect customer feedback. Positive feedback will guide you on understanding what you are doing right whole a negative one highlights the areas where you need to improve and increase customer retention. Keeping tabs with customer feedback will offer you a great idea of what your customers value most about your business. You should also collect service feedback after a support ticket or at the end of customer service interaction.

You also need to create a customer success program. Successful businesses understand that customer value increases when they buy from their businesses over time. You need to give your customers a reason to keep coming back to your business.

 

 

Categories: Positivity

How to Start Your Day with a Positive Attitude

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waking upEvery day is a new day and even if something was amiss yesterday, a modern day should brighten your day for the challenges ahead. That is the positive mentally I wake up with before starting offering Towing Service in Centreville VA. In the words of Mother Teresa; Yesterday is gone. Tomorrow has not yet come. We only have today, let us begin. If you are not a morning person, it can be a bit difficult to start your day on a positive note. However, by performing simple tasks such as stretching and going up for a quick run, you can increase your endorphin levels and begin your day feeling pumped.

Research has shown that morning people are more productive and positive than night owls. Now that we have established how precious starting your day in the morning can have mental benefits, let us pay a closer look at what you can do to raise your morning productivity;

Start the night before

If you wake up feeling more exhausted than the previous day, the chances are that you are a culprit of sleeplessness. Instead of focusing on watching just one more episode, turn off that TV and get to bed as early as you can. Dedicate at least 6-8 hours to get quality sleep. If you can’t fall asleep immediately, you may try reading a book as you are bound to drift off soon enough.

Stretch yourself out

Stretching is something you can do while still in the bed. Stretching your limbs and joints out as much as you can trigger the release of dopamine which is a hormone that boosts your mood, self-esteem as well as energy. You can pair the breathing with a few breathing exercises to waking up on the positive side to start your day.

Take a moment to reflect

ReflectWhen you wake up, you should take some time to meditate and reflect on what’s ahead of you for the day. You need to take a moment of personal praise. If you are continually moving from one task to the next during the day, you might feel anxious or incompetent. If you find fault within yourself especially in situations that you don’t have control, you might end up feeling less motivated. You may avoid sabotaging yourself by trying simple tasks to boost your mood. Think about the top qualities you are proud of as this will make you feel more positive.

Express Gratitude

Just as it is essential to praise yourself, it is equally important to give thanks to the people who help you in your endeavors. People who express gratitude on issues about their life are more optimistic about life in general. You need to establish a connection between yourself, a positive attitude and good health. You may need to pick your phone and make a call to your friends and parents to tell them how lucky your day is. Don’t forget to drink much water. After long hours of rest, your body will wake up feeling dehydrated, and there is need to wake it up by drinking lots of water.

 

 

 

Categories: Positivity